Recover Deleted Files and Folders

Recover Deleted Data

You can restore a file from a backup (if you use Windows Backup) or an earlier version if you can't find it or if you mistakenly edited or destroyed it. Previous versions are copies of files and directories that Windows stores as part of a restore point automatically. Shadow copies are a term used to describe previous versions.

Using a backup to restore files

If you want to restore a file from a backup, first ensure sure the media or drive on which the backup is stored is accessible, then follow these steps:

To recover files from a backup, follow these steps.

  1. By selecting the Start button icon, Control Panel, System and Maintenance, and then Backup and Restore, you may access Backup and Restore.
  2. Choose Restore My Documents and then follow the wizard's instructions.

Files from previous versions can be restored.

Deleted files and folders can be restored, or a file or folder can be restored to a former state.

To recover files or directories that have been erased

  1. Select the Start button icon and then Computer to open Computer.
  2. Navigate to the folder containing the file or folder, right-click on it, and then select Restore Previous Versions from the menu. If the folder was on the top level of a drive, such as "C:," right-click the drive and choose Restore prior versions from the menu.
  3. A list of earlier versions of the file or folder that are available will be presented. If both types of restore points are present, this list comprises the files saved during a backup (if Windows Backup was used to back up the data) and restoration points.

Note: To restore an older version of a file or folder in a library, right-click the file or folder in its original location, not in the library. For example, if you want to restore a prior version of a picture stored in the My Pictures folder but included in the Image Library, right-click the folder and select Restore Previous Versions.

Earlier versions of the files

  1. To restore a prior version of a folder that contains the file or folder you wish to restore, double-click it. (For example, if a file was deleted today, choose a folder version from yesterday that contains the file.)
  2. Drag the file or folder you wish to restore to another location, such your desktop or a different folder.

The file or folder's version will be saved to the specified place.

Tip: If you forget the precise file or folder name or location, you can look for it in the Document Library by partially typing the name in the search box.

To restore the earlier state of a file or folder

  1. Select Restore Previous Versions from the context menu when you right-click the file or folder.
  2. A list of earlier versions of the file or folder that are available is displayed. If both types of restore points are present, this list comprises the files saved during a backup (if Windows Backup was used to back up the data) and restoration points.The Prior Versions tab contains a list of previous file versions.
  3. Before restoring a prior version of a file or folder, make sure it is the version you want by selecting it and clicking Open.
  4. Note that you can't open or copy previous versions of files produced with Windows Backup. They can, however, be restored.
  5. To restore a prior version, first pick it, and then choose Restore.

Warning: The file or folder overwrites the current version on your computer, and the overwrite is irreversible.

You cannot restore a prior version of the file or folder to its original place if the Restore button is not visible. You might be able to access it or store it somewhere else.

1. what to do in case of data loss?

Several errors can cause data loss on your data carrier (hard disks, USB sticks, etc.). Data recovery from your defective hard disk requires technical understanding and practical know-how. In case of improper rescue attempts, your data may be lost forever. 

We will gladly assist you in the rescue of your data. All you have to do is the following: 

  • Please contact us, gladly by telephone, and describe your problem
  • Then fill out the contact form on our website and let us know your preferences
  • Send us the defective data carrier by mail or bring it personally to our office 

2. We can help you - Our services and prices at a glance!

a) Initial analysis 

The speed of the initial analysis depends on the fare booked (basic or express analysis).

If you are not in such a hurry, then book the "Basic Analysis" when filling out the contact form and we will carry out the initial analysis for you free of charge within 5 working days. At this point we will only charge you the postage costs for the return of your data medium. 

If you are interested in a faster presentation of the first analysis results and a clear idea of the data recovery effort based on these results, we recommend booking the "Express Analysis" for 100 EUR per device. Then you will usually have a clear idea of the data recovery options available the next working day. 

b) Data recovery

After the first analysis we present you the result in writing and an estimate of the expected data recovery effort. You always remain the master of the procedure and decide whether you want to have the data recovery carried out or have your defective data medium returned.  

The costs of the data recovery itself depend on the effort of the data recovery. We distinguish between the three service types "Standard" (349 EUR), "Clean Room" (650 EUR) and "Clean Room Plus" (950 EUR). Details can be found in the diagram below. Usually this step will be completed within 3 working days. Deviations from this may occur in times of high workload. 

If you additionally book our express service for data recovery, we will devote our full attention to your request. For a surcharge of 50 percent of the offer price we will immediately start the data recovery on your devices and send you an overview of the recovered data as soon as possible, usually on the next working day. 


Premium Data Recovery

The professional data recovery of affected hard disks is in many cases the only way to recover damaged or deleted data. This requires appropriate tools and above all years of experience and "know-how".

If you are looking for professional help to rescue your important data and files, then contact us!